HELP

About DeepDiscount

DeepDiscount.com has been dedicated to providing the lowest prices on DVDs, Blu-rays, CDs and Vinyl since 2001! We have grown over the years and now offer great lines of audio accessories, collectibles, electronics, toys and MUCH more! We strive to make the process of purchasing these products as simple as possible. On our site you will find fast and accurate product searches, easy to follow check-out process and FREE Standard Shipping on orders of $25 or more! Our items ship from our state-of-the-art distribution center that is centrally located in Shepherdsville, KY. This means that your order will be processed quickly and accurately and in your hands in a short amount of time.

DeepDiscount.com wants you to be completely satisfied with your purchase. If you decide within 30 days that you do not want the product you purchased, you may return it for a full refund as long as it is unopened in its original packaging.

DeepDiscount.com reserves the right to change or update these policies at any time without notice.
Our customer service mailing address is:

DeepDiscount.com

113 Fairfield Way, Suite 206,
Bloomingdale, IL 60108
800-264-5076
Monday-Friday 8:00AM – 7:00PM CT
Saturday 9:00AM – 5:00PM CT

---

Placing an Order

We recommend creating an account to easily track all your purchases with us. You will be able to manage your shipping addresses, payments and have the option to use a wish list. We understand that for various reasons you may not want to create an account. You will have the ability to purchase from our website by using our Guest Checkout. For your convenience and security, we accept Visa, MasterCard, Discover and Amex cards along with PayPal and PayPal Credit. We may need to contact you regarding your order, please provide the most accurate contact information when submitting your order.

At any time after completing your order, you can log into "My Account" to track the status of your order.

To checkout using a credit/debit card follow these steps:

• Log in to your account on our website by clicking Log In on the upper left-hand side of our page.
• Click on ADD TO CART on the items that you wish to purchase.
• On the upper right-hand side of the page, click the "Checkout" button to begin the process.
• Select your Country and enter the zip code where your order will ship to. You can then select the shipping option that is best for you.
• If you have a Promo Code please enter it and click “Apply”, this is not required.
• Click Secure Checkout to pay using Visa/MasterCard/Discover/American Express.
• Enter your credit card Billing Address. It is important that the billing address and phone number that you enter matches what your bank or credit card company have on file for you.
• If you wish to have your order shipped to your billing address check Same as Billing or enter a new address under shipping address.
• Select a saved card and enter your security code or select New Credit Card and enter your card number, expiration date and security code.
• Verify that all required fields are filled and accurate and click Submit Order.
• You will be taken to your confirmation page that will show your order details and order number.

To check out using PayPal follow these steps:

• Log in to your account on our website by clicking Log In on the upper left-hand side of our page.
• Click on ADD TO CART on the items that you wish to purchase.
• On the upper right-hand side of the page, click the "Checkout" button to begin the process.
• Select your Country and enter the zip code where your order will ship to. You can then select the shipping option that is best for you.
• If you have a Promo Code please enter it and click “Apply”, this is not required.
• Click PayPal or PayPal Credit.
• You will be prompted to log in to your PayPal account.
• Select your shipping address and Payment Type and click continue.
• You will be taken back to our website to verify the order and shipping address. Once verified click on Submit Order.
• You will be taken to your confirmation page that will show your order details and your order number.

---

Order Changes

If you need to make any changes to an existing order, please contact customer service ASAP. While we will make every effort to make the requested changes we may not always be able to update your order.

---

Condition

All items sold by DeepDiscount.com are new from our vendor partners unless otherwise labeled as pre-owned, open box, damaged box or used, which are currently limited to select video games, video game consoles and video game accessories only. The pre-owned video games are factory refurbished and guaranteed to perform the same as our new products. Packaging may differ as described on the item. To clarify the main photo may show the standard edition but you could actually receive a Special Edition, Limited Edition, Game of the Year edition or a Store Specific version or vice versa. Since this is ultimately a used product there will be NO DLC or additional materials. If you receive a damaged, defective or not as ordered item under these conditions, our same return policy above applies.

---

Pricing and Availability Policy

Guaranteed Lowest Total Price

If you have found an item we currently offer at a competitor’s site, with the same UPC code, at a Total Price*, simply e-mail the URL linking the production formation to cs@deepdiscount.com with PRICE MATCH in the subject line. This must be done prior to placing the order with us. Price Match requests will include competitor shipping and handling, as well as state sales tax, if applicable.

We determine the lowest total price of an individual item as follows:

Product Price + Standard Shipping and Handling + Applicable State Sales Tax = Total Price

Rules and restrictions:

We do not price match clubs or membership sites like Costco, auction sites like E-bay or any other online marketplaces.

Price matches will not be honored on items sold at “brick-and-mortar” locations or for sites that offer in store pick up options.

We only price match domestic USA based websites, no international websites will be matched.

Online retailers that do not disclose their contact information, including mailing address and origin of shipment will not be matched.

Price match quantities are limited to one unit per customer.

Price match requests cannot be used in conjunction with any promotional offers or coupons.

Expedited shipping options and international shipping charges will not be matched.

We reserve the right to limit quantities. You will be notified if any portion of your order must be cancelled.

DeepDiscount.com reserves the right to change or update these policies at any time without notice.

---

Pre-Order Policy

In many instances, you may pre-order items on DeepDiscount.com. Such items will list a release/available date. If you pre-order an item, your credit card will be charged at the time the product is shipped. If you pay using PayPal, payment will be taken at time of check out. We will ship the item(s) to you to arrive as close as possible to the release/available date. Availability dates are supplied by the manufacturer or distributor of the product and are subject to change without notice. If you do not wish to wait for a delay, you may request a cancellation for your order, provided that the item has not entered the shipping process in our warehouse. If we do not hear from you before we ship the item, we will assume you have agreed to the shipment delay.

---

Coupons, Promotions and Rebates

From time to time, DeepDiscount.com offers discounts to its customers. Please see below for instructions about redeeming promotional coupons.

• During the checkout process, enter your code in your promo code box in your shopping cart.
• Verify the discount was applied to your order total in your shopping cart.
• If the promo code was not applicable or did not meet the requirements for the discount, you will see a message in your shopping cart.

Coupon and Promotion Policies

• One coupon per order. Coupons are not valid with any other coupon offer, shipping offer or promotion. If you enter two coupon codes, our system will accept whichever coupon you entered last.
• Promotional offers or coupons might list certain restrictions and conditions, such as one use per customer, minimum purchase required or other specific conditions. Please refer to the offer for specific details.
• If you return an item that was purchased with a coupon, you will be refunded only for the amount you paid (that is the price of the item, less the coupon value).

---

Sales Tax Policy

If your state requires us to collect and remit sale or other taxes, these amounts will be reflected in your shopping cart.

---

Retail Delivery Fee

If your state requires a Retail Delivery Fee, you will see the fee in the shopping cart during checkout.

---

Payment Options

Credit Card

DeepDiscount.com accepts the following major credit cards: Visa, MasterCard, Discover and American Express. Please be sure to provide your exact billing address and telephone number as they appear on your credit card statement. Incorrect information will cause a delay in shipping your order or we may not be able to process your order.

Upon acceptance of your order, your credit card will be authorized for the total amount of the order. This is not a charge, you may notice that your account will show this as a “Pending” charge. Once the order is shipped, your credit card will be charged for the shipped items, shipping and processing and any applicable taxes.

If we are unable to fill your back order/special order item(s) within 45 days of the order date, the items will be cancelled from your order. You will receive notification of this cancellation via email.

PayPal

DeepDiscount.com also accepts PayPal and PayPal Credit as forms of payment. Please be advised that if you are using PayPal, payment for the entire order will be deducted from your account when the order is placed. Your order will be processed as soon as your PayPal payment clears. You can expect a longer delay if paying via bank draft. Credit/Debit card purchases tend to clear faster. For additional information please visit https://www.paypal.com/us/webapps/mpp/paypal-credit

If we are unable to fill your back order/special order item(s) within 45 days of the order date, the items will be cancelled from your order. You will receive notification of this cancellation via email and a refund for the item(s) will be issued within 24hrs of cancellation.

---

Shipping Information

Standard Shipping is FREE* with a minimum purchase of $25.00 or $1.99 per unit on orders of $25.00 or less.

The domestic Standard Shipping method will be determined by DeepDiscount.com. We use several carriers, including but not limited to, USPS, UPS & DHL. Once shipped, Standard Shipping orders take 3-10 business days to arrive. Orders shipping to HI/AK/PR/VI and other outlying areas may take longer to arrive. We will include a link with the tracking information in your shipping confirmation e-mail. Please be aware that it can take 24-48 hours for the tracking information to update. *Heavier items are subject to an additional shipping surcharge. See overweight chart below. Free standard delivery is only available for domestic shipments.

Expedited Shipping - $5.99 per order plus .99 cents per unit.

The domestic Expedited Shipping method will be determined by DeepDiscount.com. We use several carriers, including but not limited to, USPS, UPS & DHL. Once shipped, Expedited Shipping orders take 2-5 business days to arrive. Orders shipping to HI/AK/PR/VI and other outlying areas may take longer to arrive. We will include a link with the tracking information in your shipping confirmation e-mail. Please be aware that it can take 24-48 hours for the tracking information to update. Expedited shipping will apply only to the first shipment of in-stock items; subsequent backorder or pre-order shipments will be sent via Standard Shipping. *Heavier items are subject to an additional shipping surcharge. See overweight chart below.

Second Day Shipping - $12.95 per order plus $1.49 per unit.

Second Day orders are shipped to arrive within 2 business days. Your order must be placed by 11:30 A.M. ET Monday - Friday to be eligible to ship out the same day. Orders placed after 11:30 A.M. ET will ship the following business day and arrive 2 days later. Second Day orders are only delivered Monday – Friday and will apply only to the first shipment of in-stock items; subsequent backorder or pre-order shipments will be sent via Standard Shipping. This service is ONLY available for the lower 48 states, it is NOT available for P.O. Box or APO/FPO addresses. *Heavier items are subject to an additional shipping surcharge. See overweight chart below.

Next Day Shipping - $16.95 per order plus $1.99 per unit.

Next Day orders are shipped to arrive the following business day. Your order must be placed by 11:30 A.M. ET Monday - Friday to be eligible to ship out the same day. Orders placed after 11:30 A.M. ET will ship the following business day and arrive the next day. Next Day orders are only delivered Monday – Friday and will apply only to the first shipment of in-stock items; subsequent backorder or pre-order shipments will be sent via Standard Shipping. This service is ONLY available for the lower 48 states, it is NOT available for P.O. Box or APO/FPO addresses. *Heavier items are subject to an additional shipping surcharge. See overweight chart below.

International Rates (See Chart Below)

The international Shipping method will be determined by DeepDiscount.com. Most orders will be delivered by your local post office. Orders generally take 8-15 business days. Depending on the service that we use to ship your order, you may not have any tracking information. If tracking information is available, you will see it in your shipping confirmation. Shipping time will vary depending on your proximity to your distribution center. Due to potential delays with customs clearance and other factors we ask that you allow up to 30 days for delivery before contacting customer service. We may not be able to ship your order to a PO Box, because of this please provide a physical shipping address during check out. We are unable to ship electronics internationally. *Heavier items are subject to an additional shipping surcharge. See overweight chart below.

International VAT/GST

If we are required to collect VAT/GST fees by your country, you will see the fee in your shopping cart and your package will be marked accordingly. If your country does not require us to collect any taxes on your order, please be prepared to possibly pay any fees associated with importing merchandise from the USA. We are not and cannot be responsible for what your country charges. We do not declare packages at less than paid value, and we do not make special accommodations such as opening your package and only shipping discs.

International Shipping Countries

For a variety of reasons, the list of countries that we ship to can change. Please check the ship to country list in the shopping cart to see if your country is listed.

US Shipping Rates

Standard Shipping	Domestic Expedited	2nd Day Service	Next Day Service
3 to 10 Days; Tracking Available	2 to 5 Business Days; $5.99 + .99 per unit; Tracking Available	$12.95 + $1.49 per unit; Continental U.S. Only; Tracking Available	$16.95 + $1.99 per unit; Continental U.S. Only; Tracking Available

International Shipping Rates

International shipping charges will be calculated in the cart.

Overweight Items

Overweight items will incur the standard shipping fees and will be subject to an additional surcharge. The surcharge varies depending on the weight of the item and will be noted on the applicable items and during checkout in the Shipping & Handling subtotal of your order. See chart below for shipping rates.

	Standard Shipping	Domestic Expedited	2nd Day Service	Next Day Service	International Shipping
Over 2 Pounds Rate	$1.99	$0.00	$0.00	$0.00	$0.00
Each Additional Pound	$1.00	$2.00	$2.00	$2.00	$5.00

---

Tracking my Package

To track your package, log into "My Account" and choose an order to review. If a tracking number is available, it will be displayed in the order detail with a link directly to the shipping company. If a tracking number is not available, or the tracking number is not valid when clicking the shipping company link, please contact us. Our Sales Support Department will be happy to assist you in providing the status of your order, including tracking updates.

---

Order Status

It is possible to check the status of your order by logging into "My Account". Once logged into your account click “View details in ORDER HISTORY. You will see a listing of your orders with DeepDiscount.com. To see the status of an order simply click on View to see your order details.

---

Returning an Item

DeepDiscount.com wants you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

For new DVDs, Blu-ray discs, HD-DVDs, 4k Ultra HD, CDs, LPs, Books, Video Games and Collectibles, you may only return your UNOPENED merchandise within 30 days of the shipping date for a full refund of the merchandise price and any applicable tax.

For items sold as pre-owned, open box, damaged box and used, products must be returned in the condition received within 30 days of the shipping date for a full refund of the merchandise price and any applicable tax.

In the event that you ordered an incorrect item or simply changed your mind, the item must be factory sealed, new and unused. You are responsible for return shipping costs. We are unable to exchange one item for another so a refund would have to be processed for the returned item(s) and a new order would have to be placed for the correct item(s). Please send the item(s) back to the returns address below.

If you receive a damaged, defective, not as advertised or wrong item, please contact customer service for assistance via email or 800-264-5076 M-F 8am-7pm CST or Sat 9am-5pm. Upon receipt of your returned merchandise, a refund will be generated to the original form of payment. Please allow a few days for our returns department to process the order and the refund be issued. If you wish to receive a replacement for your damaged or defective item, you must include a note in your order stating that you wish to receive a replacement. Failure to do so will lead to receiving a refund for the merchandise only. Please ship the item(s) to the address below.

DeepDiscount.com

ATTN: CDF Returns Dept
300 Omicron Court STE A
Shepherdsville, KY 40165-9794
United States

---

Secure Shopper Guarantee

DeepDiscount.com wants every customer to feel safe and secure about their online transactions, which is why DeepDiscount.com is a secure site. Any personal information given to DeepDiscount.com will be protected. DeepDiscount.com's servers will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. To assist you in recognizing secure areas of the DeepDiscount.com website a small lock icon will appear in the lower left-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption. Click privacy below to learn more about how DeepDiscount.com protects your privacy.

---

Browser Support

Enable Cookies

"Cookies" must be enabled to browse or shop at our store. Your system might not be set to accept cookies. These are tiny text files that are installed on your system (they will not affect your system) when you contact a website. For example, you have probably noticed that when you visit some websites that require a membership, the site will recognize you and welcome you back by name each time you visit. This occurs because the site has left a "cookie" on your computer which remembers a portion of your membership information, such as your first name.

SSL Compatibility

Ordering from DeepDiscount.com requires that you are using an SSL-compliant browser. SSL means Secure Socket Layer. Basically, you are shopping on a secure site. Unfortunately, some browsers behind company firewalls cannot support secure ordering.

Recommended Web Browsers

We've designed DeepDiscount.com to work with most web browsers. We recommend that you always use the current version of browsers to make sure that our web pages display quickly, and that you have the latest security updates. If you use older browsers, you might notice that some functions and features stop working as we make upgrades to DeepDiscount.com.

Recommended Browsers List

Here's a list of browsers we support and where to get them.

Operating system	Recommended Browser
Windows	Microsoft Internet Explorer 11+, Mozilla Firefox, Apple Safari for Windows, or Google Chrome (latest versions)
Mac	Apple Safari or Mozilla Firefox (latest versions)
iPhone	Safari iOS (latest version recommended)
Android	Chrome for Android (latest version)

Notes:

If you have difficulties using a part of DeepDiscount.com, make sure you're using the latest version of one of the recommended browsers.

---

Errors and Omissions Policy

DeepDiscount.com makes every effort to provide accurate and current information concerning all products. In the event a product is listed at an incorrect price due to a display or typographical error, or an error in pricing information received from our suppliers or store partners, DeepDiscount.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Information errors and omissions may occur in the data entry or transfer process or as a result of information provided from our suppliers, store partners, or other third parties, and except as set forth in this policy statement, DeepDiscount.com shall have no liability for any such errors or omissions.